Basic Supervisory Skills

Making the move into the Supervisor’s job can be demanding. It needs new skills so that you can get results through other people. These essential skills for new Supervisors do not come naturally.

Know Your Company

Employees provide the fuel for every organization, and the performance of each individual does impact the bottom line, as well as the company’s capacity to serve its mission and meet its business objectives.

Dealing with Difficult Customer

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Occupational Coaching & Counseling

Every employee can reach higher levels of performance, including your average and best performers. What they need is a manager, supervisor and team leader who can coach: someone who can routinely observe, assess, and interact in ways that develop and maximize their individual effectiveness. This is the main purpose of the workshop to raise their potential and level of performance and get the most out of the team.

Positive Cultural Work Attitude

Positive attitude is essential for the delivery of high quality service. Lack of right attitude is the leading cause of conflict at workplace. Although so much focus has been put on changing cultures and the impact on organization, it is no doubt, that the right attitude has always been the key to both the success and the failure of the company.

Many factors contribute to lack of the right attitude. First and foremost, bosses, middle management and staff at large are trained to communicate differently.

Work Ethics & Team Building

This unit aims to help the candidates to understand the nature of the work of business organizations, the role of the organizations that they play in the society, their purpose and contribution of the organizations.  This Unit introduces candidates to the concept of business, it deals with the important areas of business i.e. communication time management, punctuality, discipline, resources and environment.