An over-view of the Six-Sigma Methodology and Statistical tools and how they may be used to improve business performance

Marketing Communication

Marketing communications are not only one of the most visible and widely discussed instruments of the marketing mix, with an overwhelming impact on both society and business, they are also one of the most fascinating.

Customer Service

Customer Service professionals and job seekers need to gain the hiring manager’s attention at the first glance. The professional summary section of the customer service resume is your opportunity to make a glowing first impression of your key qualifications, skills and expertise. You should directly relate your qualifications to the customer

Developing Effective Presentation skills

Genentech’s presentation skills training focuses on instruction and practice in organization, presentation, delivery skills, visual design and use, and question-and-answer models. Participants will receive personalized, confidential presentation feedback from the instructor and will develop a presentation self-improvement action plan